Refund policy


Return, Exchange & Refund Policy


At SINGULARITY FASHION, customer satisfaction is our top priority. We’re committed to providing premium quality clothing and a seamless shopping experience. Please take a moment to review our Return, Exchange, and Refund Policy to understand how we handle order-related concerns.

📦 Return Policy

Due to hygiene considerations, customized designs, and limited stock availability, we do not offer returns on purchased items.

However, if you receive an item that is defective, damaged, or incorrect, you are eligible to request an exchange or store credit voucher within the specified timeframe.

🔄 Exchange Policy

You may request an exchange under the following conditions:

  • The item delivered is faulty, damaged, or incorrect.

  • You contact our customer service within 48 hours of receiving your order.

  • The item is unused, unwashed, unaltered, and returned in its original packaging with tags attached.

Non-Exchangeable Items:

  • Inners / Undergarments

  • Scarves / Wraps

  • Sale, discounted, and promotional items

  • Gift cards

  • Custom orders or made-to-measure items

How to Initiate an Exchange:

  1. Contact us via WhatsApp at +92-3351247247 or email at sales@SingularityFashion.com within 48 hours of receiving your order.

  2. Share your order number, a valid proof of purchase (invoice or receipt picture), and clear photographs of the issue, along with your contact details.

  3. Once approved, you will receive instructions and the return shipping address.

  4. You will be responsible for the return shipping charges unless the fault lies with us.

Exchange Processing:

After receiving and inspecting the returned item, we will either:

  • Dispatch a replacement item (subject to availability), or

  • Issue a store credit voucher (valid for 07 days) redeemable on our online store if the desired replacement is unavailable.

💰 Refund Policy

We do not offer cash refunds for any orders once confirmed and dispatched.

Refunds will only be processed in the following situations:

  • The product is unavailable after order placement and payment has been received.

  • Duplicate transactions or overcharges due to technical errors.

Refund Process:

  • Refunds for prepaid orders will be processed via bank transfer, JazzCash, or EasyPaisa within 7–10 business days.

  • Refunds for Cash on Delivery (COD) orders, where eligible, will be processed via bank transfer, JazzCash, or EasyPaisa upon sharing your account details.

Important:

  • Shipping costs are non-refundable unless the item was defective, damaged, or an incorrect product was delivered.

  • Minor color differences due to lighting, photography, or screen resolutions are not considered defects.

❌ Order Cancellations

Orders may be cancelled before they are processed for shipping.

Once an order has been dispatched, it will be subject to our standard exchange policy.

📌 Important Notes

  • SINGULARITY FASHION reserves the right to refuse exchanges or refunds if the items do not meet our eligibility criteria.

  • We are not responsible for lost or damaged returns during transit. Please use a reliable, trackable courier service.

  • This policy applies exclusively to orders placed through our official online store at https://singularityfashion.com.

📞 Contact Us

For queries or to initiate an exchange or refund request:

Business Hours: Monday - Friday, 10:00 AM - 6:00 PM PST

Thank you for choosing SINGULARITY FASHION.
We value your trust and look forward to dressing you with elegance and ease.

Please ensure you carefully review this policy before making a purchase. By placing an order with us, you agree to the terms and conditions stated in this Return, Exchange, and Refund Policy.